Privacy Policy

Who this covers

Morium is booking, customer, and invoicing software for mobile service businesses. This policy covers this website, the Morium app, and the booking pages and websites we run for businesses. It speaks to two groups of people: the business owners and teams who use Morium, and the customers of those businesses.

Morium is operated by Brock Livermore, doing business as Morium. You can reach us, and send any legal notice, at moriumcomp@gmail.com.

What we collect

From you, as a business owner or team member: your business name, email, and password (our login provider stores the password only in scrambled form, never in a form anyone can read), your plan and payment status, and what you enter to set up your business: services, prices, hours, a logo and photos, your Google review link, and the names, emails, and roles of the people on your team.

About your customers: what you enter, and what a customer types into your booking form: name, phone number, email, service address, vehicle, notes, the service and time they want, how they heard about your business, and their booking and invoice history. If you use before and after photos (Crew plan), those are stored too. That data belongs to your business, not to us.

Activity log: Morium records who in your business changed something important (a price, a payment, a role) and when. Your owners can see it.

Technical information: our servers and hosting providers keep standard logs (the page asked for, the time, and the IP address), and we use IP addresses briefly to slow down abuse, such as a script flooding a booking form. We do not use advertising or analytics trackers on morium.one or in the app.

Website waitlist: If you join our website waitlist on morium.one, we collect the name, business name, email address, and optional phone number you enter, only to contact you when websites open up, and we use Cloudflare Turnstile on that form to block bots.

How we use it

We use your data to run the service you signed up for: showing your bookings dashboard, taking bookings, sending the emails you've turned on, creating invoices and pay links, processing your subscription payment, keeping the service secure, and contacting you about your account. We don't sell your data or your customers' data to anyone, for any reason.

Who we share it with

The companies below make Morium work. We share data with them only for that, and with nobody else:

• Stripe handles your subscription payment. We never see or store your card number.
• Stripe, for card payments from your customers. To take card payments you connect a Stripe account through Morium. Your customer pays on a Stripe page, and the money goes to your own Stripe account, not to us. Stripe collects the identity and bank details it needs to verify you, under its own terms. Morium keeps the invoice amounts and Stripe's reference numbers, never card numbers.
• Supabase hosts the database, the login system, and file storage (logos, gallery photos, and vehicle photos), in the United States.
• Railway runs the Morium app, in the United States.
• Vercel hosts this marketing website.
• Resend delivers every email Morium sends: review requests, rebook reminders, booking confirmations, appointment reminders, invoices and pay links, owner alerts, team invites, and password resets. Resend sees the recipient's address and the message.
• Google. If a business turns on Google reviews, each visit to its homepage makes our server ask Google for that business's public reviews. We do not keep them. The review text, names, and photos come from Google, and reviewer photos load from Google's servers. Every page of the Morium app, including the login and signup pages and the dashboard, loads its fonts from Google Fonts, and so do the websites and booking pages we run. Google receives the visitor's IP address when one of those pages loads. This marketing website does not use Google Fonts.
• Push notification services. If you turn on push notifications, they are delivered through your browser's or phone's push service (and Expo's, for the mobile app).
• Calendly. If you book a call with us about the website add-on, Calendly handles that booking under its own policy.

Emails and opting out

Morium sends two kinds of email for a business, and they are treated differently:

• Review requests and rebook reminders are marketing emails. Only these carry an unsubscribe link (plus the business's mailing address). Anyone who clicks it stops getting these emails from that business. Our sending system checks the opt-out before every one and skips anyone who unsubscribed. The business chooses whether each kind goes out automatically or only after the owner approves it.
• Booking confirmations, reschedule and cancellation notices, quote received emails, price changes, appointment reminders, and invoices and pay links are transactional emails: they are about a booking or a payment the customer made. They have no unsubscribe link, and they still go to a customer who unsubscribed from marketing emails.

Morium does not send text messages. The "text" buttons in the app open your own Messages app with the words filled in. You press Send, and it goes from your own number.

Cookies and storage

Morium sets a cookie to keep you signed in. The websites and booking pages we run remember a visitor's light or dark choice on their own device. We use no advertising or tracking cookies.

Do Not Track. We don't track you across other websites or online services. Because of that, a "Do Not Track" setting in your browser changes nothing about how we handle your information.

If you are a customer of a business that uses Morium

We hold your information on that business's behalf. To see, correct, or delete what a business has about you, ask the business. You can also email us at moriumcomp@gmail.com and we'll pass your request on. To stop a business's review requests and rebook reminders, use the unsubscribe link in the email.

How we protect it

Everything travels over secure connections (HTTPS). Each business can only see its own records, and the database itself enforces that, not just the app. No system is perfect, so tell us right away at moriumcomp@gmail.com if you think someone got into your account.

Your copy, and deleting your data

In the app, owners can download the bookings and the customers as spreadsheets. When your subscription ends, we keep your business's data so you can come back where you left off. We do not delete it automatically. To have it deleted, email us at moriumcomp@gmail.com at any time and we'll delete your business's data, including your customers' records, from our systems. Copies in our backups can take a little longer to disappear. Stripe and Resend keep their own records under their own rules. For example, Stripe keeps payment records it is required to keep.

Changes to this policy

When we change this policy, we update the date at the top. If the change is a meaningful one, we plan to email the account owners as well.

Questions

Email moriumcomp@gmail.com and a real person will answer.